Detail that matters.

Guest
Services

Curator

Five-Star Standards

5 Star

Communication

24/7 Support

24/7

Professional

Personal Concierge

Own

Unlimited Entertainment

Apple TV + Netlfix + Stan

FREE

Location

Perfect Places

Unique

Home Plus

Luxury Amenities

Luxe

Detail that matters.

Guest
Services

Curator

Five-Star Standards

5 Star

Communication

24/7 Support

24/7

Professional

Personal Concierge

Own

Unlimited Entertainment

Apple TV + Netflix + Stan

FREE

Location

Perfect Places

Unique

Home Plus

Luxury Amenities

Luxe

As a discerning traveller, we understand and know that every guest looks for comfort, convenience and excellent hospitality service when choosing your accommodation – so much more than a destination..

At Hotel Concierge we are proud to offer you an all-round five star experience of these superior qualities with a team that is as carefully curated as our homes. Each home is specifically managed by our well-trained staff, who pay close personal attention to detail and are passionate to making your stay with us a memorable experience you would want to come back to.

Whether it be business, leisure or family travellers, our range of comprehensive amenities and concierge services are carefully thought-out and designed with your needs in mind to help you enjoy the space and privacy during your stay.

Download Guest Services

Five-Star Standards

Learn More

Designed to disrupt the short-term rental market, our five star hotel standard is all about the perks, hotel hospitality, complimentary essentials and plus amenities and extra comfort any discerning guest desires. All the little things we sweat, so you can simply enjoy the Hotel Concierge Experience.

A touch of the luxury but without snobbery.

24/7 Concierge

  • Enjoy 24/7 professional concierge with guaranteed responses within 1 hr all year round. Ask us anything, book in a home chef or“things to do” activities or ”how to move around like a local” – there’s nothing our team can’t do
  • Enjoy authentic hospitality with casual luxury across all our homes with our new five-star standard policy
  • Faster responses and guaranteed plus amenities and perks that let us sweat the little things, so you can sit back, relax and enjoy your stay in comfort
  • Enjoy the option for a Meet and Greet or opt for privacy and let yourself in? Our friendly staff would love to meet and greet you to walk you through your home should you desire
  • Make an order and get our team to start preparing your home to suit your stay. Ensure the bedding arrangement is set, order food, get extra linens. Provision your stay and ask our team to prepare everything you need (extra charges apply)

Housekeeping

  • In-house professional cleaners trained by Hotel Concierge adopting our hotel five-star standard
  • Introducing a 21-point check-list with a three-tier management system ensuring a multi-team check on every home after each clean for a superb professional clean
  • All guests can enjoy the convenience of five-star standards including a range of hotel supplies necessary to make each stay comfortable
  • Each home uses only the best quality and hotel grade linen through our commercial partners that includes triple sheeting each bed for a truly hotel experience
  • Each home comes with luxury robes, slippers and premium bathroom amenities including shampoo, conditioner, moisturiser, soap and more
  • Kitchen essentials replenished for guests include complimentary breakfast, coffee machine and pods, assorted teas, milk, sugar, bickies for a cuppa and more

Entertainment Services

  • Each home comes included with unlimited and super-fast Wi-Fi to watch and stream movies, work or simply explore the internet without any disruption all year round
  • Each home comes with complimentary Apple TV and unlimited entertainment covering some of the latest new release movies and up to 350 free movies to watch FREE. Now that’s entertainment!

Enjoy unlimited free access to Netflix and stream the latest Netflix films and shows anytime

  • Unlimited STAN access gives our guests an alternative entertainment platform to stream even more movies and keep up to speed with the latest episodes online

Home Plus

  • Each home is located and hand-picked with the guest in mind. Positioned with access to transport, shopping, entertainment, tourism and local activities our homes must meet our location criteria
  • Enjoy extra comfort with plus premium bedding, extra pillows and blankets and climate control throughout each home
  • Blending comfort, convenience and quality design no two homes are ever the same. Expect a unique experience every time and enjoy the option of selecting a variety of eclectic inner-city chic apartments to spacious poolside retreats and beach front properties

Guides

  • Enjoy the use of a house manual in each home showcasing all the benefits, amenities, features and how to operate everything
  • Enjoy itinerary ideas, travelling tips, helpful attractions and must do activities in the local area, plus loads of other relevant tourist information personally hand-crafted from our locals
  • Experience an activity like a local and get up close and personal with the culture of our city with a local experience by Hotel Concierge
  • Get a custom itinerary and local tour guide

Home Plus by Hotel Concierge